Friday, September 24, 2010


NBC’s new Thursday evening comedy series, “Outsourced,” has been edited for Hollywood, but it’s charming, farcical and at least spares the viewer the horrible canned laughter of the evening soap operas.

Unemployed American Twentysomething (a throwback to the “Ugly American” dumb idiot of the 1950’s and 1960’s) finds employment in India as call center “manager.” The cast of characters includes an obsequious and overambitious Rajiv, an alienated American managing another call center, a drop-dead gorgeous fun-loving Aussie chick (of mysterious background) managing a third call center, a silent Sikh skilled in the art of the walk-out political protest, a lower caste pariah likely to blossom during the course of the season and other stereotypes reminiscent of “The Office.”In fact, it’s “Outsourced Office,” with cultural training that highlights the worst of both American and Indian stereotypes. But it’s cute, contains enough truth to be half-credible, and is an introduction to the real India. Of course, we have to suspend reality, by ignoring the 10 ½ (to 13 ½) hour time zone differences and assuming phone calls during the day in India are coming from some place in America during some daylight hours.

If you like “Outsourced” and actually want to learn more twisted truths, you need to buy my book, tentatively titled “Twisted Truths in Global Sourcing.”

To contribute to or to receive a copy of my book please contact


  1. You are right. What is shown can be said to be half-credible. But, the other half is just way off. The sad part is the stereotypes in the series, not only for the Indian characters, but also the American ones. And, the Indian characters are shown too ignorant about western ways.

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  2. It was a great show and I was terribly disappointed when they didn't renew it for a second season. It gave US outsourcing a fun twist.